Systems that serve people.

It is cost, complexity, and design. A town has no web team, no data analyst, and nobody whose job is to notice that the meeting archive has been broken for two years. The information is technically public and practically out of reach.

A county website a blind resident cannot use is open to the public in every sense except the one that matters.

So the work is access. Each product measures something nobody was measuring, publishes it plainly, and puts it in the hands of the people it affects.